Brasco orders are fulfilled based on when customers approve their submittal drawings and pay any applicable deposit. While we do not offer the option to expedite any orders, making sure your order is approved and any applicable deposit is paid will guarantee you the best available production slot assigned by our team.

Yes, most orders do require a deposit to be paid prior to production. To check if your order requires a deposit, please reach out to our accounting team at 313-393-0393 extension 201 or refer to your quote for the applicable credit terms.

Brasco contracts third party carriers to deliver our products directly to customers. Typically, freight is included in the price of the shelter unless otherwise specified. However, if you are a local customer and would like to arrange to pick up your order, we would be happy to accommodate it. Please reach out to your Brasco representative to discuss this further.

A forklift with 8-foot extensions and a capacity of 5,000 pounds is required to safely offload shipments. Click HERE for additional information about offloading and storing your order.

Brasco offers offloading services on very limited orders for an additional fee. Please reach out to your Brasco representative to discuss this option.

Brasco offers liftgate services on very limited orders for an additional fee. Please reach out to your Brasco representative to discuss this option.

All shelter orders from Brasco are shipped through contracted freight carriers. There are certain circumstances where freight carriers charge a “Limited Access Fee” in addition to their standard freight charge. A limited access fee occurs when the freight carrier much take extra consideration due to the specific location of the delivery. This may be due to the delivery site not being open to the public or not having personnel readily available to assist with the offloading of the shipment. This charge may also be applicable if the site requires additional security inspections. For additional information on limited access please refer to our reference guide HERE.

Assembly and installation instructions will be provided in the hardware box of your shipment. Our Project Manager will also send a digital copy of the installation instructions upon request.

If you are looking for installation instructions for a specific order, please reach out to our sales team or project manager at info@brasco.com. Please have the order number and customer name readily available.

Electrical instructions will be provided in the hardware box of your shipment. Our Project Manager will also send a digital copy of the electrical instructions upon request.

If you are looking for electrical instructions for a specific order, please reach out to our sales team or project manager at info@brasco.com. Please have the order number and customer name readily available.

Brasco does not recommend that you store your order outside without taking necessary steps to protect the crates. Wooden crates are not weatherproof and should not be stored outdoors without adequate protection from the elements. Glass panels are generally shipped horizontally on skids, making it possible for rainwater to puddle and not adequately run off. This may prevent glass from drying promptly, enabling the acidity of rainwater to etch the glass leaving a foggy appearance. This etching is difficult to impossible to remove. Please see our delivery protocol acknowledgment HERE for additional information.

Additionally, depending on your glazing option(s) your order may ship with a protective film on the glazing. This must be immediately removed upon receipt of your order to prevent the film from permanently bonding to the glazing.

Orders with solar components should be stored indoors. All sealed lead acid batteries will self-discharge in storage. Batteries should be stored at a recommended 68 degrees Fahrenheit for maximum shelf life.

To file a warranty claim, please email Vanessa Bagwell at vbagwell@brasco.com.

Please immediately inspect your shipment upon arrival. If any shipping damage is found, please note it in the Bill of Lading and have the freight carrier acknowledge it on your copy of the paperwork. Shipping claims need to be filed within 24 hours of delivery.