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FAQs

Frequently Asked Questions

General Questions & Requests

Brasco International has been a trusted leader in the industry since 1993. With over three decades of experience, we have established ourselves as a reliable and innovative provider of high-quality shelter solutions and streetscape amenities.

Brasco is located at 32400 Industrial Drive, Madison Heights, Michigan, 48071.

Brasco specializes in the design and manufacturing of transit stop shelters and streetscape furniture.

All of Brasco’s office and manufacturing staff are located at our headquarters in Madison Heights, Michigan. Our sales representatives are available to serve customers wherever our customers are located. We ship our products directly to customers throughout the continental United States and Canada. If you would like to get in touch with our sales team, please email info@brasco.com or call 313-393-0393 ext. 203.

Brasco's products cater to a diverse range of industries, providing innovative solutions for various needs. Our transit shelters, street furniture, and amenities are designed to serve the public transportation sector, making transit experiences more comfortable and convenient for passengers. Additionally, our products are utilized in urban planning and streetscape projects, enhancing the aesthetic appeal and functionality of public spaces. Moreover, our advertising displays offer businesses effective ways to reach their target audiences in high-traffic areas. With our versatile product offerings, we serve industries including transportation, urban development, advertising, and more.

You can purchase directly from Brasco International. We offer a seamless buying process to ensure you get the highest-quality products and the best support for your project. Our dedicated team is here to assist you every step of the way, from selecting the right products to customization options and ensuring timely delivery. While we primarily sell directly, we also work with a few certified resellers who share our commitment to quality and customer satisfaction. Whether you choose to buy from us directly or through our trusted resellers, you can expect the same level of excellence and expertise in all our products and services.

Our current lead time for all shelter orders is +/- 30 weeks from approvals. Our entire team is working hard to reduce the lead time as much as possible. However, we are still experiencing supply-chain issues and extended lead times for our raw materials.

Unfortunately, we do not offer expedited manufacturing and delivery. We are working to reduce our lead time as much as possible.

Yes, please reach out to a Brasco representative HERE or via email at info@brasco.com. Be sure to include the project name or customer name, shelter model, shelter dimensions, roof style, and any additional specification requirements in your request.

Yes, please reach out to a Brasco representative HERE or via email at info@brasco.com. Be sure to include the project name or customer name, shelter model, shelter dimensions, roof style, and any additional specification requirements in your request. Once you place an order, drawings are usually prepared within two weeks.

Absolutely, please reach out to our sales team at info@brasco.com and specify which color and material samples you require.

Our standard terms are 50% deposit, 50% Net 30 days with an approved credit application. Brasco is here to work with our customers to provide terms that are sustainable for both parties. Once an order is placed, our accounting department will contact you with our credit application to establish the credit terms for your order.

You can find Brasco’s credit application HERE. Please fill it out and return to our sales team at info@brasco.com.

Brasco is always looking for additional talent to expand our team. You can view our open positions HERE and submit an application by following the link to the open positions.

Our shipping and receiving hours are Monday through Friday 6:00 AM – 2:30 PM. You may reach the shipping and receiving department at 313-393-0393 extension 205.

You can find our maintenance manual HERE.

You can find our electrical troubleshooting manual HERE.

Yes, all Brasco made products are Buy America Compliant. Our team sources all of our raw materials from local vendors in the United States and manufactures our products in Madison Heights, MI.

You can request a Buy America certificate or any other job-specific closeout documentation by emailing our project manager, Vanessa Bagwell at vbagwell@brasco.com. Please be sure to reference the job number and customer on file.

While we don't currently have a physical showroom, we do offer a comprehensive online gallery featuring high-quality images and detailed information about our various shelter models, benches, accessories, and street furniture solutions. This virtual showcase allows you to explore our products from the comfort of your own location. Additionally, our experienced team is available to provide personalized assistance, answer any questions you may have, and guide you through the selection process. We understand the importance of making informed decisions, and our online resources and expert support ensure that you can confidently choose the right solutions for your project without the need for a physical showroom visit.

Brasco International stands out as a leader in the shelter manufacturing industry due to several key factors. Our relentless commitment to innovation and quality sets us apart. We offer a wide range of shelter models, from traditional to contemporary, ensuring a perfect fit for any project. Our shelters are not just functional but also aesthetically pleasing, enhancing the urban environment.

Furthermore, our client-centered approach means we collaborate closely with our customers to understand their unique needs and provide tailored solutions. Our extensive experience and expertise allow us to offer fully customizable designs that align with branding and aesthetic goals.

With over 30 years in the industry, Brasco's track record of excellence, innovation, and customer-focused solutions sets us apart as a trusted and reliable partner for shelter solutions.

Client testimonials can be found at the bottom of Brasco’s “About” page, HERE.

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